Shipping policy

Dispatch & Delivery Policy

While we strive to keep all items in stock, availability is not guaranteed, and this online listing does not constitute a sales offer. If a chosen product is unavailable, we will contact you to discuss suitable alternatives or potential upgrades.


 

Standard Delivery

  • Orders under £250: Delivered within 3–5 working days£19.99 delivery charge.

  • Orders £250 and over: Delivered within 3–5 working daysFree delivery.


 

Express Delivery (1–2 Working Days)

  • Available for orders over £250£34.99

  • Orders placed before 2pm will be processed the same day

  • Orders placed after 2pm will be processed the next working day

  • Delivery will take place within 1–2 working days from dispatch


 

Saturday Delivery

  • Available for orders over £250£49.99

  • Orders must be placed before 2pm on Friday to qualify

  • Orders placed after 2pm on Friday will be delivered the following Saturday


 

Delivery to Remote Areas

  • Scottish Highlands & Remote Areas: Estimated 1–7 working days

  • BT Postcodes (Northern Ireland): Estimated 5–14 working days


For specific delivery inquiries, contact us at 07429 359662 or email: sales@signatureoutdoorliving.co.uk


 

Important Delivery Terms

  • Delivery dates are estimates only – We are not liable for any delays or associated costs

  • Delivery timing is not essential to the contract – Do not schedule installers until the order has arrived

  • All deliveries require a signature unless you have authorized an unattended delivery

If you authorize an unattended delivery, Signature Outdoor Living accepts no responsibility for lost or damaged goods.

Please inspect the packaging and items before signing for delivery.
Signing confirms the goods were received in good condition, limiting our ability to make a damage claim.
If damage is found after signing, replacement goods will need to be repurchased.


 

Delivery Guidelines

  • Deliveries are kerbside only – Customers are responsible for moving items to a secure location

  • Our drivers may assist at their discretion but are not obligated to deliver beyond ground-floor level or upstairs

  • For couriered orders, we will pass along any special delivery instructions, but we cannot guarantee couriers will follow them